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Frequently Asked Questions
I just placed my order, when will I receive it?
Once you place your order, it will be packaged and shipped out either the same day or the next business day. Once shipped, the package usually arrives within 2-5 business. We will supply you with a tracking number for your convenience.
I need to change my order, what do I do?
Need to make a change, just email us. Provide your order number, the change that needs to be made, and we will get it taken care of.
I need to return a product I purchased, do I get a refund?
Order the wrong item, or just don't like what your received? You can return it for a full refund. Just ship the unused item (within 30 days of the time of purchase). You can find our full return policy here.
Do you sell gift cards?
We sure do! Gift cards make a great gift for friends or family members when you aren't sure what to buy for them. You can find Van Life Gear Company gift cards here.
